New FDM – Gruppo Radenza is one of the most well-known players in the Sicilian retail (GDO) sector, with its headquarters in Modica. Its distribution network, consisting of approximately 350 stores of various formats – from small shops to superstores and hypermarkets – covers the entire region of Sicily. In 2021, to improve service levels in terms of efficiency and punctuality, New FDM established its second distribution center (CeDi) in Catania, located within the logistics hub developed by the operator F.lli Di Martino, adhering to high-quality standards.

The role of voice

To optimize warehouse operations, New FDM deployed a fleet of around 100 forklifts equipped with Zebra VC8300 mobile computers and HS3100 Bluetooth headsets. Thanks to the excellent work of the partner Evision, vo—ce was integrated in vehicle mode on the forklifts, interfacing with the WMS CDAplus, which manages the entire information flow. This ensures operators have their hands free, enabling faster order processing and enhancing service levels.

The happy ending

Increased order preparation speed
Reduced operator downtime in case of disconnection, thanks to vo—ce Session

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